Privacy Policy & Terms
Last Updated: April 26, 2026
At IT Tech Net Solutions, we respect your privacy and are committed to protecting the personal data of our residential and business clients. This policy outlines how we collect, use, and safeguard your information.
1. Information We Collect
To provide elite IT services, we may collect the following:
- Contact Information: Name, email address, and phone number
- Technical Data: IP addresses, device identifiers, and system logs required for troubleshooting.
- Access Credentials: With your explicit permission, temporary administrative credentials to perform cloud migrations or system repairs.
- Security Data: Footage or logs from NVR/Security systems during the installation and testing phase (we do not store your private footage on our servers long-term).
2. How We Use Your Information
We use your data strictly to:
- Deliver and manage Managed IT Support and Helpdesk services.
- Perform requested Cloud Migrations (Microsoft 365 / Google Workspace).
- Monitor your systems proactively to prevent downtime.
- Process payments and send service updates.
3. Remote Access & Security
For remote troubleshooting, we use encrypted, industry-standard tools.
- We only access your systems with your direct consent or under a signed Managed Service Agreement.
- All remote sessions are logged for transparency and security.
4. Data Sharing & Third Parties
We do not sell your data. We only share information with trusted third parties necessary to provide your services, such as:
- Cloud Providers: (Microsoft, Google, Dropbox) to facilitate your migrations.
- Payment Processors: (Stripe/Square) to handle billing securely.
- Security Vendors: To provide enterprise-grade antivirus and firewall protection.
5. Data Retention
We retain your information only as long as necessary to provide our services or comply with legal obligations.
- Administrative credentials used for one-time repairs are deleted immediately upon task completion.
6. Your Rights
You have the right to:
- Request a copy of the data we hold about you.
- Request the deletion of your personal information.
- Withdraw consent for remote monitoring at any time (though this may impact our ability to support your systems).
7. Security Standards
We implement multi-layered security (including MFA and encryption) to ensure your data is protected against unauthorized access, even within our own internal workflows.
8. Contact Us
If you have questions regarding this Privacy Policy, please contact us at:
- Email: contact@ittechnetsolutions.com
- Phone: (760) 521-4949